This Privacy Policy describes how RoyalSeaCasino (“we,” “us,” or “our”) collects, uses, and discloses information obtained from visitors and users of our gambling website, royal-seacasino.net (the “Site”), and the services available through our Site (the “Services”).

1. Information We Collect

We collect information directly from individuals, from third parties, and automatically through the Site.

1.1. Information Provided by Users

We collect personal data that you provide to us, which may include:

Contact and Identity Information

Name, email address (support@royal-seacasino.net), postal address, telephone number, and copies of identity verification documents (such as a passport or identity card).

Account Information

If you register an account, we collect a username, password, date of birth, and gender.

Financial and Transaction Information

Details relating to deposits, withdrawals, betting activity, and payment methods. Full payment card details are securely handled by our PCI DSS-compliant payment processors and are not stored directly by us.

Correspondence

Information provided when you contact us for support, feedback, or to exercise your legal rights.

1.2. Information Collected Automatically

We automatically collect the following information regarding your use of our Site through cookies, web beacons, and other technologies:

Usage Data

Details of your activity on the Site, including games played, login times, session duration, and clickstream data.

Device and Log Information

Your Internet Protocol (IP) address, operating system, browser type, device identifiers, and approximate geolocation data (essential for jurisdictional compliance verification).

Security and Fraud Prevention Data

Information collected to monitor game integrity, detect collusion, identify suspicious transactions, and prevent fraudulent activities for Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) purposes.

2. How We Use Your Information

We use the information we collect, including your personal data, for the following purposes:

2.1. Providing Our Essential Gaming Services

To operate the casino platform, authenticate users, process financial transactions (deposits and withdrawals), and manage your betting experience.

2.2. Legal and Regulatory Compliance (KYC and AML)

To comply with the strict regulatory framework governing online gambling, including:

• Conducting mandatory Know Your Customer (KYC) checks to verify your identity and age.
• Implementing Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) procedures.
• Complying with responsible gambling requirements.

2.3. Customer Support and Communication

To communicate with you regarding your account status, respond to inquiries, resolve technical or financial disputes, and provide support via email or live chat.

2.4. Personalization and Marketing

To personalize game recommendations and bonus offers, and to send promotional and marketing communications relating to our services, provided that you have given your explicit consent where required by law.

2.5. Security and Integrity

To monitor game fairness, protect our platform and users from fraud and unlawful activities, and resolve technical issues.

3. Disclosure of Your Information

We may share your information, including personal data, as follows:

3.1. Regulatory Authorities and Law Enforcement

We are required to disclose information to gambling regulators, licensing bodies, and government authorities as mandated by law for compliance, reporting, and AML/KYC purposes.

3.2. Service Providers

We share your information with trusted third-party service providers that perform essential functions on our behalf, including payment processors, platform software providers, geolocation services, and fraud detection agencies.

3.3. Affiliates and Business Transfers

We may share information with our affiliated companies. Information may also be disclosed or transferred as part of any merger, acquisition, restructuring, or sale of assets.

4. Data Retention

Mandatory Retention Period

Due to strict Anti-Money Laundering (AML) regulations and gambling licensing requirements, we are legally obligated to retain certain transaction, identity verification, and communication records for specified periods (often between five and ten years) even after your account has been closed.

We retain data only for as long as necessary to fulfill these legal and regulatory obligations.

5. Your Rights (GDPR and Equivalent Laws)

Depending on your location, you may have rights regarding your personal data, including:

• The right to access your personal data.
• The right to rectify inaccurate information.
• The right to restrict processing.
• The right to request deletion of your personal data.

Please note that the legal retention requirements described above may override the right to deletion for essential regulatory records.

6. Cookies and Tracking Technologies

We use cookies to ensure website functionality, conduct analytics, and provide personalized content. Please refer to our separate Cookie Policy for a detailed explanation of how we use these technologies.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: support@royal-seacasino.net

Website: royal-seacasino.net