This Privacy Policy describes how RoyalSeaCasino (“we,” “us,” or “our”) collects, uses, and discloses information obtained from visitors and users of our website, royal-seacasino.net (the “Website”), and the services available through it (the “Services”).

1. Information We Collect

We collect information directly from users, from third parties, and automatically through our Website.

1.1 Information Provided by Users

We collect personal information that you voluntarily provide, including:

Contact and Identity Information

• Full name
• Email address
• Postal address
• Telephone number
• Identity verification documents, such as a passport or national identity card

Account Information

If you create an account, we may collect:

• Username
• Password
• Date of birth
• Gender

Financial and Transaction Information

Information related to:

• Deposits
• Withdrawals
• Betting activity
• Payment methods

Payment card information is securely processed by PCI DSS-compliant payment providers and is not stored directly by us.

Correspondence

Information you provide when contacting customer support, submitting feedback, or exercising your legal rights.

1.2 Information Collected Automatically

We automatically collect certain information through cookies, web beacons, and similar technologies.

Usage Data

Information about how you use the Website, including:

• Games played
• Login times
• Session duration
• Clickstream data

Device and Log Information

• IP address
• Operating system
• Browser type
• Device identifiers
• Approximate geolocation information (used for regulatory compliance purposes)

Security and Fraud Prevention Data

Information collected to:

• Monitor game integrity
• Detect collusion
• Identify suspicious transactions
• Prevent fraud
• Comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) requirements

2. How We Use Your Information

We use your information for the following purposes:

2.1 Providing Gaming Services

To:

• Operate the casino platform
• Authenticate users
• Process deposits and withdrawals
• Manage your gaming experience

2.2 Legal and Regulatory Compliance (KYC and AML)

To comply with gambling regulations, including:

• Conducting Know Your Customer (KYC) checks
• Verifying identity and age
• Implementing AML and CFT procedures
• Meeting responsible gambling obligations

2.3 Customer Support and Communication

To:

• Respond to inquiries
• Resolve technical or financial issues
• Provide customer support via email or live chat
• Communicate important account-related information

2.4 Personalization and Marketing

To:

• Personalize game recommendations
• Offer relevant bonuses and promotions
• Send marketing communications where consent has been provided

2.5 Security and Integrity

To:

• Ensure game fairness
• Protect users and the platform from fraud
• Investigate suspicious activities
• Resolve technical problems

3. Disclosure of Your Information

We may share your information in the following circumstances:

3.1 Regulatory Authorities and Law Enforcement

We may disclose information to:

• Gambling regulators
• Licensing authorities
• Government agencies
• Law enforcement bodies

where required by law or regulatory obligations.

3.2 Service Providers

We may share information with trusted third-party providers that assist us with:

• Payment processing
• Platform operations
• Geolocation verification
• Fraud detection and prevention
• Technical support services

3.3 Affiliates and Business Transfers

We may share information with affiliated companies. Information may also be transferred as part of:

• A merger
• Acquisition
• Corporate restructuring
• Sale of assets

4. Data Retention

Mandatory Retention Period

Due to Anti-Money Laundering (AML) regulations and gambling licensing requirements, we may be legally required to retain certain records, including:

• Transaction history
• Identity verification documents
• Communication records

for specified periods, often ranging from five to ten years, even after an account has been closed.

We retain personal data only as long as necessary to meet legal, regulatory, and operational obligations.

5. Your Rights (GDPR and Similar Laws)

Depending on your jurisdiction, you may have the following rights:

• Right of access to your personal data
• Right to correct inaccurate information
• Right to restrict processing
• Right to request deletion of personal data

Please note that legal retention obligations may limit or override certain deletion requests.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality
• Analyze website usage
• Improve user experience
• Deliver personalized content

For more information, please review our separate Cookie Policy.

7. Contact Us

If you have any questions regarding this Privacy Policy or our data processing practices, please contact us:

Email: support@royal-seacasino.net
Website: https://royal-seacasino.net