This Privacy Policy describes how RoyalSeaCasino (“we” or “our”) collects, uses, and discloses information we obtain about visitors to and users of our gambling website, royal-seacasino.net (the “Site”), and the services available through our Site (the “Services”).

1. Information We Collect

We collect information directly from individuals, from third parties, and automatically through the Site.

1.1. Information Provided by the User

We collect personal information you provide, which may include:

Contact and identity data: Name, email address (support@royal-seacasino.net), mailing address, phone number, and copies of identity verification documents (e.g., passport, ID card).

Account data: When you register an account, we collect your username, password, date of birth, and gender.

Financial and transactional data: Details related to deposits, withdrawals, betting activity, and payment methods. Full card details are stored securely by payment processors compliant with PCI DSS standards and are not directly accessible to us.

Correspondence: Information provided when you contact support or send feedback.

1.2. Information Collected Automatically

We automatically collect the following information about your use of our Site via cookies, web beacons, and other technologies:

Usage data: Details of your activity on the Site, including games played, access times, session duration, and clickstream data.

Device and log information: IP address, operating system, browser type, device identifiers, and approved geolocation data (necessary for jurisdictional compliance).

Security and fraud data: Data collected to monitor game integrity, detect collusion, identify suspicious transactions, and prevent fraudulent activity (for AML/CFT purposes).

2. How We Use Your Information

We use the information we collect, including your personal data, for the following purposes:

2.1. Providing Our Core Gaming Services

To operate the casino platform, authenticate users, process financial transactions (deposits and withdrawals), and manage your betting experience.

2.2. Legal and Regulatory Compliance (KYC and AML)

To comply with strict regulations governing online gambling, including performing mandatory “Know Your Customer” (KYC) checks to verify identity and age, implementing Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) procedures, and complying with responsible gambling requirements.

2.3. Customer Support and Communication

To communicate with you about your account, respond to inquiries, resolve technical or financial issues, and provide support via email or chat.

2.4. Personalization and Marketing

To personalize game recommendations and bonuses, and to send promotional communications, provided you have given explicit consent where required by law.

2.5. Security and Integrity

To monitor fairness of games, protect the platform and users from fraud or illegal activities, and resolve technical issues.

3. Disclosure of Your Information

We may share your information, including personal data, as follows:

3.1. Regulatory Authorities and Law Enforcement

We may disclose information to gambling regulators, licensing bodies, and government authorities as required by law for compliance, reporting, and AML/KYC purposes.

3.2. Service Providers

We share information with trusted third-party providers who perform essential functions on our behalf, such as payment processors, platform software providers, geolocation services, and fraud detection agencies.

3.3. Affiliates and Business Transfers

We may share information with affiliated companies. Information may also be disclosed or transferred as part of a merger, acquisition, or sale of assets.

4. Data Retention

Mandatory Retention Period: Due to strict anti-money laundering (AML) and gambling licensing regulations, we are legally required to retain certain transactional, identity verification, and communication data for specific periods (often between five and ten years), even after your account is closed. We retain data only as long as necessary to meet these legal and regulatory obligations.

5. Your Rights (GDPR/Equivalent)

Depending on your location, you may have rights including the right to access, correct, restrict processing, or request deletion of your personal data. However, legal obligations for data retention may override deletion requests.

6. Cookies and Tracking Technologies

We use cookies to ensure the functionality of the site, including analytics and personalized content. Please refer to our separate Cookie Policy for detailed information on how we use these technologies.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@royal-seacasino.net
Website: royal-seacasino.net